Frequently asked questions
Got a question? Find the answer below or click here to get a demo
Will I be tied into a contract?
Absolutely not. EnquiryBot is a monthly subscription software. If you feel it is not working for you all you need to do is give 30 days' notice.
Do you offer free trials?
Free trials are a common thing for do-it-yourself software. EnquiryBot is different. Our expert team analyse your website and build you a custom-built chatbot.
As everything is custom built this work is done upfront and we therefore cannot offer free trials on this basis.
How much are the set-up fees?
Free! We do not take any cost for setting up or building your bot.
How long will it take to build my bot?
The average bot build takes around 48 hours. More complex bots can take longer.
How do I add EnquiryBot to my website?
It is very simple to add EnquiryBot to your website, either you can do this yourself or your web developer can do this by simply adding one line of code to your website footer.
What kind of results can I expect?
Most customers see a significant increase in website enquiries.
The increase is from a couple of enquiries a week increased to several a day.
In numbers, you can expect around a 200% increase in enquiries!
What happens if I have more than 10,000 bot chats in a month?
Our team will be in touch when this happens and there will be a slight increase in the monthly fee for your data usage.
How do I access the Enquiry Management System?
EnquiryBot is a cloud-based computer software meaning that it can be accessed remotely from any computer or device to use the enquiry management system.
Are emails sent to clients from my email or an EnquiryBot email?
All correspondence is sent from your email, not from an EnquiryBot email meaning that your clients can easily contact you.
What support does EnquiryBot offer?
Support is not just for the set up it is for the entire duration of being an EnquiryBot user. We are available to help with any ongoing bot changes and have an extensive help section within the system to support and walk you through making simple amendments.
Can I reply directly from the enquiry management system?
Absolutely. Unlike most chatbots that send data to a CRM or just the chat transcript, EnquiryBot has its very own Enquiry Management System where you can reply directly to the conversation.
This includes replying to messages on social media accounts like Instagram and Facebook so that all enquiries and messages can be managed from one easy to use inbox.
Can I change the questions my bot asks after it goes live?
For sure. Our team regularly reviews the performance of your bot and if you need any changes you can send them over to us and we'll take care of them for you at no additional cost.
I'm setting up a new website should I wait to get EnquiryBot?
Absolutely not. You should add EnquiryBot to your current website even though you are in the process of creating a new website because it will still capture leads that otherwise you may have missed.
Have more questions?
Get a demo of EnquiryBot™
2 options to suit your schedule
- 30 minutes
Zoom call demo
On the demo call our team will answer any questions you may have and walk you through how EnquiryBot works.
- 5 minutes
Video recording demo
Our team will record and send you a personalised video of what EnquiryBot will look like on your website.
Resources
About us
EnquiryBot™ is the original, all-in-one tool to help increase & manage sales enquiries from your website
