Anyone who has ever run or worked in a small business will appreciate the unique joys this presents…

Communication across your smaller team is easier and quicker.

You enjoy a closeness to your customer which gets lost in bigger business.

You can be nimble and adapt quickly.

These are just some of the positives of running an SME. It can be the most rewarding job.

However, the negatives can be numerous too…

You usually have to do several different jobs.

You often learn skills you never really wanted to.

There’s Pressure…well let’s just say, you feel the pains of a lost sale, an unhappy customer or a resignation far more acutely than you would if you’re just a small cog in a big corporate

Often the negatives will outweigh the positives. Running a small business is tough. It’s no easy option. 

John and I both know this all too well because, between us, we’ve run and managed small businesses for a combined total of nearly 40 years.

And from our own experience, we can be pretty confident that three of the biggest challenges facing SMEs are:

• making sales
• getting (and staying) organised; and
• keeping customers happy

In an increasingly complex and fast world this seems to be getting more and more difficult. 

Technology promised to solve this problem for us but, weirdly, it seems to be doing just the opposite. Sucking time and money and just adding to the pressure. 

This was WHY we developed EnquiryBot…to help those (poor souls), just like us, who run small businesses and who face this unique set of challenges.